So long story short, Vera Bradley royally screwed up my recent bag order. I've been waiting for a month for a bag I can't wait to have. After talking to four different people on the phone, I thought I was going to have to boycott them like I did HP and Northwest Airlines.
But...
The company made me a loyal customer. Not only did Molly (the last rep I talked to) take the shipping cost off for this order (and another order), she gave me the first bag for free! Yup. Free. This is the kind of customer service I'm talking about. And she apologized profusely. She was genuinely sorry. Not, "I'm sorry to hear that" kind of sorry. SORRY sorry.
Companies all over the world, no matter how large or small, should take after Vera Bradley. Because of this experience, I will always buy their cute cute bags (and hopefully, so will you). Companies without their customers are nothing. I'm so glad THIS company gets that...
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5 comments:
NOT REALLY???!!!PINK??????i used to do pink....even eyeglasses...for awile it was calming...then one day, it started driving me crazy!!
That's awesome news! Man, think how cynical we've become that we sat and griped all morning about how we assumed they'd be jerks. We both need some optimism in our lives :)
No kidding.
I needed to be blown away though (and that definately happened). Think about where we've lived for three years...Companies here aren't typically customer oriented. So I wonder why we are so cynical! :)
And Debey...
My FAVORITE color is pink...You can probably tell from my website. Sarah and Kelly bought me pink napkins the other day at IKEA...Yay. Yeah, by the way girls, did one of you steal those? I can't find them...Are they in your truck, Kelly?
IKEA!!! I miss you :(
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